Why responsible gaming is needed
Player safety: Like 366,692 active users, you can also play within limits.
Usage: Operating since 2022, so the policies are fairly mature.
Availability: Service is available in 24 countries; setup is easy for Dhaka mobile users.
Trust: 4.2/5 average rating and 28,878 reviews
Helpline directory: where, when, and which language
| Area | Helpline | Time | Language |
|---|---|---|---|
| Dhaka | Live chat | 24 hours | Bengali |
| Chittagong | In-app message | From 8 AM to 12 PM | Bengali, English |
| Sylhet | Email support | Updated twice daily | Bengali |
| Khulna | Callback request | From 10 AM to 7 PM | Bengali |
| Rajshahi | Help form | 7 days a week | Bengali |
Dhaka players using bKash, Nagad, and Rocket usually want quick replies, so this directory gets straight to the point.
If your question is about limits, breaks, or account suspensions, first Help page Watch, then go to live chat if needed.
When to call the helpline
If you're angry, keep the screen off for a while; the game then isn't strategic—it's just trouble.
If you forget your budget limit or the time spent increases, seek help immediately; log in to runex88 and view your session history.
What you get by calling
Quick response
For common questions, answers arrive within 3 minutes; for bigger issues, a ticket number is also provided.
Privacy
Your account information is not shared; no changes are made without identity verification.
Limit setup
Daily time, breaks, and self-exclusion can be enabled together
runex88 app security tools
App limit
On Android phones, time limits are set in two tabs; settings open even on slow networks
Self-exclusion
Options for a few hours, a few days, or long breaks; you can resume later if desired
Chat support
Fast replies to questions about bKash, Nagad, and Rocket; chat remains available at night in Dhaka
Small but important rules for safe play
First set a budget, and not a step beyond it
If you are angry, tired, or in a hurry, it's better not to log in; review the app controls on the runex88 Download page, then start calmly
The rule is simple: the game shouldn't run your day; you drive your day